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Shipping & Returns

Shipping Policy

Welcome to FaithMart's shipping policy section. Here, we strive to provide clear and transparent information about our shipping methods, packaging, and associated costs. Our goal is to build trust and ensure customer loyalty by delivering a seamless shipping experience.
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At FaithMart, we understand the importance of reliable shipping. Therefore, we are committed to keeping you informed every step of the way. We believe in simplicity and clarity, so you can shop with confidence knowing your order will be handled with care.

Return & Exchange Policy

FaithMart – 7 Day Return & Exchange

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At FaithMart, we want you to shop with confidence and peace of mind. If you are not completely satisfied with your purchase, we’re here to help.

 

1. Return & Exchange Window

Customers may request a return or exchange within 7 days of delivery.

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2. Eligibility for Return/Exchange

To be eligible:

  • Item must be unused, unwashed, and unworn

  • All original tags and packaging must be intact

  • Item must be in original condition

  • Proof of purchase (Order ID / Invoice) is required

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3. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products

  • Clearance or final sale items

  • Items damaged due to misuse or improper handling

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4. Exchange Policy

  • Exchanges are allowed for size issues or defective/damaged products

  • Exchange is subject to stock availability

  • If the requested size is unavailable, store credit may be provided

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5. Damaged or Incorrect Products

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery

  • Share clear photos and unboxing video (if available)

  • We will arrange a replacement at no extra cost

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6. Refund Policy

  • Refunds are processed after quality inspection

  • Refund will be credited to the original payment method within 5–7 business days

  • Shipping charges (if any) are non-refundable unless the mistake is from our side

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7. How to Request a Return/Exchange

To initiate a return or exchange:

  • WhatsApp: [898 555 3301]

  • Share your Order ID and reason for return

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Our support team will guide you through the process.

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